Getting Help
All customers have access to tickets, documentation, and community forums.
Opening a Ticket
Go to Support → New Ticket. Select a category, describe your issue, and attach files if needed.
Ticket Statuses
Status | Meaning | Action needed |
|---|---|---|
Open | Awaiting our response | None |
Answered | We've responded | Check reply |
Customer-Reply | You followed up | None — back in queue |
Closed | Resolved | Reopen if needed |
Support Plans
Plan | Channels | Critical SLA | Standard SLA | Price |
|---|---|---|---|---|
Standard | Tickets, Docs, Forum | 24h | 48h | Included |
Premium | Tickets, Chat, Phone | 2h | 12h | $99/mo |
Enterprise | TAM, Slack | 30min | 4h | Custom |
Upgrade via Billing or email sales@prvtech.com.
