Service Level Agreement

SERVICE LEVEL AGREEMENT

PRV Technologies

Last updated: June 22, 2026

1. Introduction

This Service Level Agreement (“SLA”) describes the availability we aim to provide for the bare metal dedicated servers, virtual machines, and related cloud infrastructure services (collectively, the “Services”) provided by PRV Tech, a company registered in the Republic of Korea (Business Registration No. 727-86-02960) (“PRV Technologies”, “we”, “us” or “our”).

This SLA forms part of our Terms of Service. Capitalized terms not defined here have the meaning given in the Terms of Service, and in case of conflict this SLA prevails with respect to service availability.

2. Availability Commitments

Our availability targets differ by Service type, reflecting the different nature of dedicated physical hardware and virtualized infrastructure, and the commitments of the upstream data centers and providers on whose infrastructure the Services run.

2.1 Bare Metal Dedicated Servers

For bare metal dedicated servers, we aim for 100% availability of network, power, and cooling at the data center, consistent with the underlying data-center commitment. This covers connectivity between the network and the Internet, connectivity within the data-center network, and the supply of power and cooling.

This target relates to network, power, and cooling, and is not a guarantee of uptime for the individual physical server hardware. If hardware fails, our data-center partners keep on-site staff and replacement parts, and will work to replace the affected components and restore the server as promptly as reasonably practicable.

2.2 Virtual Machines

For virtual machines, we aim for the following monthly availability:

For any new Services we launch, the availability target will be defined at launch and will reflect the corresponding upstream commitment.

3. Exclusions

These targets do not apply to unavailability resulting from:

• Scheduled maintenance announced at least twenty-four (24) hours in advance, or brief emergency or security maintenance;

• Individual hardware failure of a bare metal server, which we address through prompt replacement as described in Section 2.1;

• Your own acts, omissions, software, operating systems, or configurations, or failure to follow documented best practices;

• Denial-of-service (DoS/DDoS) attacks against your instances or the platform;

• Force majeure events and other matters beyond our reasonable control, including wider Internet outages and upstream-provider or third-party failures; and

• Periods during which your Account has overdue payments, is suspended, or is in breach of the Terms of Service or Acceptable Use Policy.

4. Reporting and Support

If you experience a problem with the availability of your Services, please report it to us at contact@prvtechnologies.com with the date, time, and a description of the issue. We will investigate and work to restore the affected Services as promptly as reasonably practicable, including by coordinating with our upstream data centers and providers where the issue originates with them. Our internal monitoring, together with the records of our upstream providers, is the reference source for assessing availability.

5. General

This SLA describes the availability we aim to provide. The availability targets in Section 2, including the 100% network, power, and cooling target for bare metal dedicated servers, are aims that reflect the corresponding commitments of our upstream data centers and providers; they are targets and not a guarantee of uninterrupted service. This SLA does not, by itself, create a right to service credits or other compensation, and any remedies available to you are those set out in the Terms of Service and under applicable law. Where you are a consumer, your mandatory statutory rights are unaffected by this SLA and prevail over any conflicting term.

We may update this SLA from time to time, with notice of material changes as described in our Terms of Service. The current SLA is available at https://prvtechnologies.com. Your continued use of the Services after a change takes effect constitutes acceptance of the updated SLA.

6. Contact Us

Abuse reports: abuse@prvtechnologies.com

Legal & privacy: privacy@prvtechnologies.com

General inquiries: contact@prvtechnologies.com

Website: https://prvtechnologies.com

PRV Tech (operating as “PRV Technologies”), Suite 3-704, 495 Parang-ro, Seo-gu, Incheon 22770, Republic of Korea.